This Privacy Policy explains how DTLA Visuals Studios ("DTLA Visuals," "we," "us," or "our") collects, uses, and shares information about you when you visit dtlavisuals.com (the "Site"), contact us, or book one of our rental studios at our two Downtown Los Angeles locations, including 719 S Los Angeles St, Los Angeles, CA 90014. By using the Site or submitting information through our forms, you agree to the practices described here.
Information we collect
Information you give us. When you submit a booking request, contact form, or newsletter signup, we collect the details you provide, typically your name, email address, phone number, preferred date, the type of shoot or event, and any message you include.
Information collected automatically. When you visit the Site, we and our providers may collect standard technical information such as your device type, browser, pages viewed, and referring pages, using cookies and similar technologies. Analytics are only active when we have enabled them.
How we use your information
We use the information we collect to:
- respond to your booking or contact requests and confirm reservations;
- send transactional messages about your booking, such as confirmations and scheduling;
- send marketing emails about availability, rates, and studio news where you have signed up or requested them;
- send marketing text messages (SMS) about your booking and studio openings where you have expressly opted in;
- operate, maintain, and improve the Site; and
- protect the security of our Site and comply with legal obligations.
Marketing communications and your choices
Email. With your consent, we send marketing emails using a third-party email marketing provider. You can unsubscribe at any time using the link in any marketing email, or by emailing us at bookings@dtlavisuals.com. Transactional messages about an active booking are not marketing and may still be sent.
Text messages (SMS). We only send marketing or promotional texts to people who have expressly opted in, for example, by checking the SMS consent box on one of our forms. Consent to receive texts is never a condition of booking. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. We do not share your mobile number with third parties for their own marketing.
Cookies and analytics
The Site uses cookies and similar technologies to function and, when enabled, to measure traffic and usage through analytics tools such as Google Analytics and Microsoft Clarity. You can turn analytics cookies off at any time using the "Cookie settings" link at the bottom of any page, and we honor Global Privacy Control (GPC) browser signals as an opt-out. You can also control cookies through your browser settings; disabling some cookies may affect how the Site works.
How we share information
We share personal information only as needed to run our business:
- Service providers that act on our behalf, such as our email marketing platform, booking and scheduling platform, website host, and analytics providers;
- Legal and safety reasons, where required by law or to protect our rights, property, or safety; and
- Business transfers, if we are involved in a merger, acquisition, or sale of assets.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Data retention
We keep personal information for as long as needed to fulfill the purposes described in this policy, for example, to manage your bookings and marketing preferences, and as required for legal, accounting, or reporting purposes.
Data security
We use reasonable administrative and technical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your privacy rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of marketing. California residents have additional rights under the California Consumer Privacy Act, as amended by the CPRA, including the right to know, delete, and correct personal information, and to opt out of the "sale" or "sharing" of personal information. As noted above, we do not sell or share personal information for cross-context behavioral advertising.
To exercise any of these rights, email us at bookings@dtlavisuals.com. We will not discriminate against you for exercising your rights.
Children's privacy
The Site and our services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16.
Third-party links
The Site may link to third-party websites and services, such as our social media profiles. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above, and material changes will be posted on this page.
Contact us
If you have questions about this Privacy Policy or your information, contact us at:
DTLA Visuals Studios
719 S Los Angeles St, Los Angeles, CA 90014
bookings@dtlavisuals.com · 559.777.0729